Customer Service Phone Number 0850 520 0 350 and 0216 310 98 03
For return and payment requests, it is sufficient to create a Home page request.
***How do I become a member?
You can print your order from the list.
Login with Facebook You can login with Twitter, if you wish, you can become a member.
You have to be a member to shop on the site, but a small surprise for members will be waiting for you.
If you wish, do not like to continue to accept your consent.
*** Is there a membership fee?
Bindawood membership is free.
***I don't have an e-mail address, what can I do?
You can easily get the e-mail address. By typing one of the links below into the address line, Google or Yandex
accounts.google.com
passport.yandex.com.tr/registration/
You can open an e-mail account and order easily.
***How much do I pay for shipping?
After entering the address information while shopping, the shipping fee information is determined.
While shopping on the site, you will not pay any difference such as service fee or gift package fee.
For purchases over 120 TL, a shipping fee is given as a gift only at special cargo centers in the country.
The shipping fee is applied to the shipments made with Ptt cargo.
For overseas orders, the shipping fee may differ depending on the countries.
***How long does it take for my order to arrive?
After the product is shipped, the delivery of the cargo to you may differ depending on the region you are in. For example, Istanbul shipments arrive the next day if you are in the city center.
If you live in an area far from the city center, the time may be longer. Likewise, the transportation time for Ankara center is the next day under normal conditions after the cargo is delivered, but it differs by 2 days for distant districts. We are quick to deliver ready-made products immediately, but some special design products may take time to be prepared for you. If there will be a deviation from the reasonable time after making your purchase, you will be notified by e-mail. Cargo delivery time abroad is 4-10 days after your cargo is prepared and delivered. Cargo Tracking information is sent to your e-mail address on the day your package departs.
***How to track an order?
You can track your cargo by clicking the "Where is my cargo" link in the e-mail titled "Your order has been shipped".
***How to track an order from abroad?
You can track your cargo by clicking the Where is My Cargo link in the e-mail titled Your order has been sent to Cargo. You must use the cargo tracking code.
***Which countries do you ship to?
We send orders to 65 countries including Turkey. • Germany • United States of America • Albania • Australia • Austria • Azerbaijan • Bahrain • Belgium • United Arab Emirates • Bosnia and Herzegovina • Bulgaria • Czech Republic • Algeria • Denmark • Indonesia • Morocco • Philippines • Finland • France • Gabon • India • Netherlands • England • Iraq • Ireland • Spain • Israel • Sweden • Switzerland • Italy • Japan • Canada • Qatar • Kazakhstan • Cyprus • Kuwait • Libya • Lebanon • Luxembourg • Hungary • Macedonia • Malaysia • Malta • Egypt • Mauritania • Norway • Uzbekistan • Pakistan • Portugal • Russian Federation • Singapore • Slovakia • Slovenia • Syria • Saudi Arabia • Tajikistan • Thailand • Tunisia • Turkey • Turkmenistan • Ukraine • Oman • Jordan • Yemen • New Zealand • Greece
If you live in a country that is not on the list, you can shop by sending us an e-mail.
***Is there cargo delivery on public holidays?
Shipments with the address of Turkey are delivered Monday-Friday on weekdays and Saturday (until 15:00) on weekends. Cargo is not delivered on Sunday and on Holidays & Public Holidays.
Cargo companies deliver abroad only on working days.
***My cargo arrived at my address while I was away and left, what should I do?
Cargo delivers your order to the address you specified. If you are not at your address, he will deliver your package to the nearest branch and a note is left informing you that you can pick it up from here. You must receive your package from the specified branch within 5 working days, otherwise your order will be returned. You can track your order in the "Where is my cargo" section. The situation is the same for international deliveries.
***I want to shop from abroad, is there a payment at the door?
Cash on delivery option is valid only for shipments within Turkey. You can pay by credit card, Paypal and bank transfer from abroad.
***How do I use the Gift Voucher?
You can use the Gift Certificate for your next purchase after your related order.
Check dates are flexible, validity dates and terms of use are specified at the time of sending. Defined checks are for single use only in your name. If you return the relevant product, your check will be canceled and the amount of cash you paid will be refunded.
***With which payment methods can I place my order?
• Turkey: Debit Card, Credit Card, Cash on Delivery, Money Order, Eft
• Overseas: Credit Card, Bank Transfer, Paypal
***I will do the shopping from Turkey, but my currency is not TL
You pay in the currency of the country you live in at the time of shopping. The system knows from which country you are logged in. It automatically converts the shopping price that appears in your cart in TL to the currency of the country you live in, and deducts the price from your card in this currency. At the time of payment, the amount corresponding to your money is collected.
***Are there any installation options?
Iyzico Payment Company makes installations by applying interest on the Credit Cards of its Banks and BKM.
***I have a suggestion, how can I forward it?
You can send your suggestions and requests from the communication section or by sending an e-mail to the address [email protected]. Your opinions are valuable for us.
***I want to work with you, what should I do?
You can e-mail your CV / resume with photo to [email protected]. It will be returned when needed.
***Why Is the Shipping Price High?
The average shipping price is 12 TL. If It Is High There is no cargo dealer close to your address, if you stay in the mobile area, the price is high because there will be special transportation for you. If You Take The Order From The Nearest Cargo Dealer, Your Cargo Fee Will Decrease. In order to do this, if you are residing in the district, try to choose the nearest big district or province. You must choose a place with a Cargo Office. If you do not have a delivery address to write here, it will be sufficient to write a note in the address section that I WILL RECEIVE MY ORDER FROM THE CARGO CENTER.
*** From Turkey. How do I return the product I bought?
You can easily return the product that meets the return conditions within 7 days without any problems. Create a return request by clicking the CREATE RETURN button on your member page, together with the invoice of the product (write the reason for the return on the back of the invoice). It is enough to inform us of this number by phone message or e-mail. Check what cannot be returned from the relevant list. Keep the return shipping form. After we receive the product, the return process starts and results in 5--7 working days. If you have requested a change, your change will be made if the product is also available to us. If we do not have the product you want, the fee will be refunded by informing. Exchange transactions are valid for orders within Turkey. You can request the same amount of product. Refunds of orders placed by Credit Card / Debit Card are made to the card you have made the payment. It is made to the IBAN account for orders paid at the door (You must write your 26-digit IBAN number starting with TR and the name and surname of the owner of the IBAN on the return form.)
*** How to return a product purchased outside of Turkey.
If you want to return the product you purchased for any reason after receiving it, you can return it within 7 days from the date of receipt. (For products sold as evening dresses, you must return them on the same day. Check the list of what cannot be returned.) The box, packaging, accessories, if any, of the product to be returned should arrive in the package you returned to us, complete and undamaged. The product must be in a resalable condition (modified, contaminated, odor-contaminated products are not accepted.) Please write the reason for the return on the back of the invoice and sign it, and send it to you with the same cargo company and PTT Cargo at your own expense. You must write a return product on the package, and you must also indicate this to the shipping company you sent. Otherwise, there may be a tax or additional fee arising from your package and we are not responsible for this. Please keep the return shipping form. After we receive the product, the return process starts and results in 5--7 working days. Exchanges cannot be made in foreign sales.
*** How to cancel an order?
You can cancel undelivered orders by using the "My Orders" button. If your order has been shipped, you must receive the cargo, and then you can return it within 7 days.
*** How to learn IBAN number?
It is a 26-digit number that starts with TR in your bank account. You can learn your IBAN number from your passbook, ATM or call center of your bank.
***The product I received is defective. What should I do?
Bindawood is sensitive about quality control, but you may have encountered a manufacturer-related problem. In this case, if you send the product to Bindawood within the return period, the necessary controls will be made and the return / exchange process will be carried out according to your request. For detailed information about returns, see the "How do I return the product?" section.
*** How do I get a refund for the order I received with cash on delivery?
Example of bank branches that open a free account if you do not have a bank account: Open an account for yourself in KUWAIT. We can only deposit your returns to your IBAN number.
*** How many days is the return period of the product I purchased?
If you want to return the product after receiving it, you can return it within 7 days from the date of receipt. (There is a same day requirement for evening dresses) Check what can I return section and get detailed information about it.
***How can I be refunded for the product I returned?
The refund of the shopping you made with a Debit / Credit Card is made to the card from which you made the payment. For the return of the order with payment at the door, you must send your IBAN number 'starts with 26-digit TR' on the back of the invoice for which you have requested the return, and send it to us. Your payment will be sent to your account within 5….7 business days after the return process is approved.
***To which address should I send the return cargo?
Send the return cargo via the cargo company notified to you with the RETURN CODE that you will receive from the center. The difference fee of the cargo packages sent without using the code is reflected to the customer. For returns from abroad, do not forget to write Return / Return on your package and forward this information to the cargo officer.
***I can't see the refund made to my card in my account, what should I do?
The fact that the refund does not appear in your account is a matter of your bank.